Privacy notice

What we collect

Through the form: your name, a phone number, a postcode, the kind of job you chose, whatever you typed in the notes, the page you sent it from and the time. On the phone: your name, a number to call you on, and what you tell us about the building and the job.

Why we collect it

To call you back, give you a price, arrange a survey and carry out the work if you ask us to. Our lawful basis is our legitimate interest in answering people who contact us, and the steps you ask us to take before any contract.

Who handles it

Enquiries are shared only with the team who quotes for and does the work. On the way, a form submission passes through Cloudflare, which hosts this site, an automation service, a spreadsheet that logs it and an email inbox. If any of those providers handle data abroad, the UK GDPR's rules on transfers out of the UK cover it. We never sell your details and we never send marketing.

How long we keep it

Twelve months from your first contact if no work follows. If we do the job, we keep the file for as long as the system is in service and for any further period the law requires, since refrigerant records have to be retained.

Cookies

None for analytics or advertising. The fonts are served from this site, not from a third party. Cloudflare may set what it needs for essential security checks. Other websites we link to have their own policies.

Your rights

You can ask for a copy of your details, have them corrected or deleted, or object to how we use them. Email info@croydonairconditioning.co.uk and we will deal with it. If you are not satisfied with our answer, you can complain to the Information Commissioner's Office.